At CPD, we are committed to providing our customers with high-quality software solutions and excellent service. We understand that situations may arise where you need to cancel your subscription or request a refund, and we have established the following policies to address these scenarios:
Cancellation Policy:
Cancellation Process: Customers can cancel their subscription at any time by accessing their account settings on our platform or by contacting our customer support team at info@cpd.net.in
Cancellation Effective Date: Subscriptions will be considered canceled immediately upon the customer’s request. Customers will continue to have access to the service until the end of their current billing cycle.
Refund Policy:
Refund Eligibility: Refunds will be considered in the following circumstances:
Annual Subscription: If a customer cancels an annual subscription within the first 30 days of purchase and has not utilized the service extensively, they may be eligible for a pro-rated refund for the unused portion of the subscription.
Monthly Subscription: Customers on monthly subscription plans are not eligible for refunds. However, they can cancel their subscription at any time, and no further charges will be incurred.
Refund Process: To request a refund, customers must contact our customer support team at info@cpd.net.in and provide a reason for the refund request. Refunds, if applicable, will be processed within 7 business days to the original payment method.
Exceptions and Special Circumstances:
In the event of a service outage or significant disruption to the functionality of our platform, customers may be eligible for service credits or other remedies, as outlined in our Service Level Agreement (SLA).
Legal Compliance:
Our refund and cancellation policies comply with all relevant laws and regulations governing consumer rights and protections in our jurisdiction, including but not limited to applicable laws regarding digital goods and services.
Customer Education:
Customers are encouraged to review our refund and cancellation policies before subscribing to our service. These policies are available on our website and will be provided upon request.
We value your business and are committed to providing a positive experience for all our customers. If you have any questions or concerns about our policies, please don’t hesitate to contact our customer support team at info@cpd.net.in